Crisp

Crisp IM is an all-in-one solution for customer communication. You can access it from any device, anywhere. Reply to customers from your computer or on the go from your mobile.

Overview
 
More than 10 unique features + over 55 Integrations to have the best work and customer experience ever. Every team has its workflow. The tool integrates with the software you are already using with your teammates. You can choose to opt-in to integration to answer customer questions from there or to use the apps. It’s all synchronized. With Crisp Desktop, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Twitter or WhatsApp, and much more inside one inbox.

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. Over 400,000 companies are already using Crisp IM to improve their customer experience!

How does it work? Why is it so good? Let's see!

Brings all the channels together
It comes with an all-in-one customer messaging platform that brings the company around one tool. Crisp for Windows 11/10 offers many integrations to increase collaboration between your teams. Much more than a mailbox for teams, with Crisp, you can centralize SMS, Live Chat, Facebook Messenger, WhatsApp phone calls or Instagram, and much more inside one inbox and benefit from dedicated features to make your teams more efficient

Knowledge Center - to make clients happier
To build great customer service, companies must have the best tools available to combine efficiency within the company and seamless experience for their customers. Thanks to the knowledge center available directly within the app, customer support agents can access knowledge articles in a wink and answer customers super easily. For the customer? A self-service channel that allows customers not to wait for your answers. Autonomy is key when building a successful company.

Offer 24/7 customer support on every channel
Using Crisp chatbot, you can build a chatbot for your online store in little to no time. No matter if it's WordPress, Shopify, or a custom CMS, Crisp for Windows PC can be integrated and automate all your repetitive questions and liberate your teams from boring tasks. Using our no-code chatbot builder, you'll make your team much more productive, on every channel: WhatsApp, Instagram, Emails, or live chat can be automated through our chatbot software. You can even take advantage of our chatbot to offer custom bots with Â Â  social networks such as Facebook, Twitter, or WhatsApp.

Offer a simple international customer support strategy
Nowadays, borders have disappeared thanks to the internet. Customers can come from anywhere. Using Crisp, you'll have access to LiveTranslate which will help your team to speak as a native. Sometimes, customers are not fluent in English or in their native language, which is normal! Being able to be on the same foot makes the customer's experience much better. Translate your messages on every channel, straight from your shared inbox.

Solves marketing issues 
Run automated, multi-channel marketing campaigns to convert more trials and upsell existing customers thanks to our marketing automation software that lies inside Crisp. Focus on key interactions to deliver the right message at the right moment and enjoy customized targeting options to address your messages to the right group of people. It is now fast, easy, and automotive!

Start humanizing each conversation
With Crisp Live Chat, you can start audio and video chat straight from any browser without any additional plugins. Thanks to Web RTC technology, you can now start to humanize your customers' relationships through audio and video chat directly from Crisp. This is the perfect tool to empower your brand and immediately understand customers' problems that can be tricky to explain when using live chat.

MagicBrowse - Brings customers' experience to another level
To help customers, it offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins. With our co-browsing software MagicBrowse, our customers can assist their users in real-time, close more deals, and better understand UX issues.

Be prepared for what is coming
MagicType allows you to view messages as they are typed. See what's in the heads of your visitors before they hit send. Write your response message faster and increase your conversion rate.

Easy pricing system  
It offers a flat price for every company, no matter the number of agents, contacts, or the growth of your company. Starting from 0/mo, Crisp comes with a free live chat that can go much deeper than a simple chat widget.

FAQ

What is Crisp?
Crisp is a customer messaging platform that helps businesses communicate with their customers through multiple channels including chat, email, SMS, and social media.

What features does Crisp offer?
The app offers a range of features including live chat, email marketing, automation, and social media management. It also offers analytics and reporting to help businesses track their performance.

Is Crisp suitable for small businesses?
Yes, Crisp is suitable for businesses of all sizes, including small businesses. It offers plans that are affordable and customizable to meet the needs of small businesses.

Can I use Crisp on my mobile device?
Yes, it has a mobile app that allows you to manage your customer communications on the go.

Does Crisp offer integrations with other tools?
Yes, it offers integrations with a wide range of tools including popular CRMs, email marketing platforms, and social media management tools.

What is the pricing for Crisp?
It offers a range of pricing plans starting from a free plan that includes basic features, up to premium plans that offer advanced features and additional support.

Does Crisp offer multilingual support?
Yes, it supports multiple languages, including English, French, German, Spanish, and more.

Can I customize the look and feel of my chat widget with Crisp?
Yes, it allows you to customize the chat widget to match your brand and website design.

Is it easy to set up Crisp on my website?
Yes, setting up Crisp on your website is straightforward, and doesn't require any technical knowledge.

Does Crisp offer customer support?
Yes, it offers customer support through a range of channels including email, live chat, and phone support. Premium plans also offer additional support options such as dedicated account managers.

Pricing

Free Plan - Forever

• 2 seats included
• Website chat widget
• Shared inbox
• Contact form
• Mobile applications
• Unlimited conversations
• Shopify integration

Pro Plan - $25/mo

• 4 seats included
• 5,000 contacts included
• Everything in Basic
• Unlimited history
• Chat triggers
• Messenger integration
• Email integration
• Shortcuts
• Slack integration

Unlimited Plan $99/mo

• 20 seats included
• 50,000 contacts included
• Everything in Basic and Pro
• Knowledge base
• Chatbots
• WhatsApp integration
• Instagram Integration
• Integrate with Zapier
• Audio and Video Chat
• Aircall integration
• MagicBrowse
• LiveTranslate
• Automated campaigns
• Analytics
• Segment integration

Conclusion

In conclusion, Crisp IM is a powerful customer messaging platform that offers a range of features to help businesses communicate with their customers through multiple channels, including chat, email, SMS, and social media. It is suitable for businesses of all sizes and offers affordable pricing plans that can be customized to meet the specific needs of each business. With its easy-to-use interface, mobile app, and multilingual support, Crisp is a great solution for businesses looking to improve their customer communications and streamline their workflow.

Its customization options and integrations with other tools make it a versatile platform that can adapt to a wide range of business needs. Overall, Crisp is a reliable and efficient customer messaging platform that can help businesses provide better customer experiences and increase their engagement and sales.

Note: 14 days trial version for the Pro version. Limited functionality in the demo version.

Also Available: Download Crisp for Mac